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  • Accepted payment methods

    We accept the following payment methods: Credit card (Visa or MasterCard) Prepaid credit card PayPal Wire transfer Check Money order
  • My payment doesn't work?

    When you make your payment, make sure that all the information corresponds to the exact information on your credit card. If some information doesn't match, the transaction will not go through. If you are still experiencing problems and would like to speak directly with a customer service represen...
  • Can I cancel my order?

    If you decide to cancel your order or change your shipping address, please email us (https://canadahair.reamaze.com/conversations/new) as soon as you place your order. We will do our best to make the change, but we can't guarantee that we will be able to do so. If it is too late for our team to c...
  • I have not received a confirmation email of my order?

    The email confirmation of your order can take a few minutes to receive. If you did not receive our email, please look in your junk/spam emails.
  • I can't log into my account.

    If you are having difficulty logging in, make sure you put the correct email and the correct password. If you have forgotten your password, click on: Forgot your password? You will receive an email with steps to choose a new password.
  • Can I buy your products in a store?

    CanadaHair.ca is an online store. We offer our products exclusively on our website. If you want to order, you have to place your order on our website directly.
  • Where can I read Canada Hair reviews?

    To read Canada Hair reviews, click here (https://canadahair.ca/reviews). To view customers photos, click here (https://canadahair.ca/customers-pictures/). To see before & after pictures, click here (https://canadahair.ca/before-after-hair-extensions).
  • What is your phone number?

    We do not offer support by phone. We only provide support by email. Here’s why we don’t provide phone support: It's inefficient. On the phone you talk with one person who has to put you on hold all the time to look into an issue. With a ticket, multiple staff members can work on an issue at the s...
  • Why Choose Canada Hair?

    Canadian Company: CanadaHair.ca is a Canadian company, so you can shop with peace of mind! Quick Delivery: All orders ship quickly from Canada and are traceable online 24/7! Orders are delivered between 1 to 5 days. Easy Returns: Friendly hassle-free return policy that will give you a full refu...