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Frequently Asked Questions

Shipping Questions

How much is the shipping fee?

Shipping is always FREE on Canada Hair! All orders ship quickly from Canada.

When will I receive my order?

All orders ship quickly from Canada, so expect to receive your order between 1 to 5 business days!

Return Policy

Can I return or exchange an item?

Yes, we accept returns for a full refund and we also pay your return fees. However, you must respect certain conditions. Click here to read our return policy.

Will I have to pay shipping fees to return my order?

No, we pay your return fees! By using our prepaid return label, you won't have to pay any return fees.

Refund/Exchange Process

1. Contact us

2. Print the prepaid return label we will send you & bring your package to a local Canada Post office.

3. Once we receive your return, we will issue you with a full refund or exchange your order (as per your request). Please note that it can take 5 business days after we receive your return before we can process your refund or exchange.

General questions about hair extensions

How long do hair extensions last?

It depends on how well you take care of the extensions and how often you wear them. With proper care, clip in extensions can last anywhere from 3 months to 12 months. Tape in hair extensions, micro loop hair extensions, fusion hair extensions, and sew-in hair extensions last anywhere from 4 weeks to 12 weeks. As for hair extensions made with the quality premium remy hair, the extensions will last considerably longer!

Can I dye or modify the hair extensions or wigs?

We recommend you don’t alter the hair colour of the hair extensions & wigs in any way. Canada Hair extensions & wigs aren’t virgin hair, and therefore have already been processed. Dyeing, toning, or applying purple/blue shampoos to them may reduce the quality of the hair extensions & wigs. Canada Hair considers purple/blue shampoos as a hair dye since their main purpose is to alter blonde hair tones. We cannot be held accountable for the outcome if you decide to modify our products, your order will not be refunded nor will you receive a replacement. If you don’t like the colour you received, simply follow our return policy in order to get a full refund. If you still wish to dye the extensions, always avoid bleaching the extensions. Test one weft before dyeing the full set. Keep in mind that by dyeing your hair extensions, you can no longer return them. If you decide to dye the extensions, you do it entirely at your own discretion an own risks.

Can I use heat styling products on hair extensions?

If they are made of 100% real human hair or premium remy hair, yes you can. Always use low heat settings. If you bought synthetic hair extensions, you cannot use hot tools on them.

Difference between Human Hair, Remy Hair, and Synthetic Hair

Human Hair: hair extensions made of real hair are silky, soft, and can safely be styled with hot tools. These hair extensions look & feel real!

Remy Hair: this hair quality is one of the best on the market. In addition to sharing all the benefits real human hair extensions, premium remy hair last longer.

Synthetic Hair: this quality is budget-friendly. Synthetic hair extensions are the most affordable extensions and a great way of getting longer & thicker hair.

General Questions

What are the payment methods?

Payment methods are: Credit card, Paypal, check and money order. In order to guarantee your own safety, we do not accept any transaction by telephone.

Hairdressers Discount

Hairdressers/hairstylists get an additional price reduction! Apply for a hairdresser exclusive discount

Why buy from CanadaHair.ca?

The best place to buy hair extensions in Canada is on CanadaHair.ca All orders ship quickly from Canada and are delivered between 1 to 7 days. You can return your order for a full refund. We pay your return fees, so you literally have nothing to lose. Read our return policy for more details. Thousands of satisfied customers in Canada. Frequently reviewed as the best place in Canada to buy affordable hair extensions.

Useful links

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Why buy from CanadaHair.ca?

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Jun 20, 2022

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