HAIR EXTENSIONS
Valid for: clip-ins, invisible wire, tape-ins, sew-ins, fusion, micro-loops, nano-rings.
🔒 If the security seal is intact, you get a full refund on your payment method.
- You have 60 days from the delivery date to initiate a return to get your free Canada Post return label. (Loyal Members get 90 days)
- In addition to not peeling off the security seal, the packaging must be untampered and unopened.
💡 Pro tip: Use the included tester color swatch to match the extensions to your hair color—no need to open the main packaging. Watch video >
🔓 If the security seal has been removed, you get a a gift card refund*.
Feel free to open the package and try on your extensions! If you want to return them for any reason, no problem—no questions asked.
- You have 15 days from the delivery date to initiate a return & get your free Canada Post return label (Loyal Members get 30 days)
- * Important (read carefully): Your refund will be issued as a gift card only. This policy allows up to $250 in gift card refunds per year for items you chose to open, which are no longer eligible for a refund to your original payment method (Loyal Members get up to $500 per year). This limit resets on January 1st. If you exceed this amount in a given year, we cannot accept returns for extensions with removed security seals.
💡 Pro tip: Go ahead and remove the extensions from the packaging and try them on! You can return them for any reason using our free Canada Post return label and get a refund as a gift card. Please read above for terms and conditions.
WIGS, TOPPERS, TOUPEES, PONYTAILS
Should you decide that the wig, hair topper, toupee, or ponytail you ordered isn't quite what you envisioned, you can return it for a full refund to your payment method.
- You have 15 days from the delivery date to initiate a return & get your free Canada Post return label for a full refund (Loyal Members get 20 days)
- Please ensure that the product remains in its original condition, as it was when you received it. Watch video > While you're welcome to remove the wig, topper, toupee, or ponytail from the packaging and try it on, please don't dye, cut, style, wash, or alter it in any way. All returned products are inspected to determine if they're eligible for a full refund to your original payment method. If the product has been modified, we can only refund you with a gift card, up to $250 per year (Loyal Members get up to $500 per year)
...relax, we got your back!
All your orders are fully protected by Canada Hair ™.
✅ Complete Protection: Guaranteed coverage for defects, delivery issues, missing items, damaged products, or incorrect orders.
✅ Try Risk-Free: Unpack and try your order with confidence. Love it or return it hassle-free. See above for terms and conditions.
✅ Free Returns & Exchanges: We provide free Canada Post return labels for all refunds and exchanges.
✅ Full Refunds, Fast: Quick processing with zero restocking fees.
✅ Expert Support: Our friendly customer service team is here to help.
Additional information
• We process returns and exchanges within 5 business days of receiving your return.
• If a product name ends with 'Final Sale', it cannot be returned for a refund or exchange.
• All tools, samples, and color swatches are final sale.
• You must initiate a return before sending your order back to us. Unauthorized returns may not be processed.
• We pay shipping fees for your first return or exchange. Additional returns/exchanges require you to pay shipping fees. (Valid only for US and Canada addresses. International customers pay all return fees.)
• Paid delivery fees at checkout are non-refundable, even if you return your order or if delivery is delayed.