Return Policy

HAIR EXTENSIONS

If you haven’t peeled off the security seal sticker from the packaging

Start your return within 90 days of delivery to receive your free prepaid return label. We’ll issue your refund to your original payment method within 5 days of receiving your return.

If you’ve peeled off the security seal sticker from the packaging

We can still accept your return and provide a free prepaid return label. Simply start your return within 15 days of delivery. Your refund will be issued as in-store credit, with a total lifetime limit of $250 (Loyal members receive a higher limit of $500).

💡 Match your colour without peeling off the security seal sticker: use the colour sample included in the packaging.

⚠️ To qualify for a refund to your original payment method, the packaging must remain unopened. Opening it in any way, even without peeling off the security seal sticker, makes your return eligible for in-store credit only.

Start your return >

WIGS, TOPPERS, PONYTAILS, TOUPEES

Try it on and see how you like it

Feel free to try it on! If it’s not right for you, start your return within 15 days of delivery to receive your free prepaid return label. Just don’t wash, style, cut, dye or alter it, and we’ll issue your refund to your original payment method within 5 days of receiving your return. Every return is inspected on arrival.

If you’ve washed, styled, cut, dyed, or altered it

We can still accept your return and provide a free prepaid return label. Simply start your return within 15 days of delivery. Your refund will be issued as in-store credit, with a total lifetime limit of $250 (Loyal members receive a higher limit of $500).

Start your return >

How it works

1. Start your return online — takes about a minute.
2. Get your free return label — pick the carrier you prefer: Canada Post, Purolator, GLS, FedEx, ICS, UPS, Canpar, or Intelcom.
3. Drop off your package at any location of your chosen carrier.
4. Get refunded within 5 business days of us receiving your return.

Additional information

• Restocking fee: a 10% restocking fee applies to all returns. Loyal Members never pay restocking fees.
• Preorder cancellations made more than 7 days after purchase are subject to a 10% cancellation fee.
• Return limit: returns are limited to 2 within any 12-month period. Loyal Members get unlimited returns.
• Sezzle: orders paid with Sezzle are subject to a 10% refund deduction.
• In-store credits are non-refundable. If an order was paid partly with in-store credits and partly with another payment method, only the amount paid with the other payment method is refunded — the in-store credits used are not refunded and will not be reissued. Orders paid entirely with in-store credits are final sale and cannot be returned or exchanged. Example: an order paid with $10 in in-store credits and $100 by credit card receives a $100 refund to the card.
• Products marked "Final Sale" cannot be returned or exchanged. All tools, samples, and color swatches are final sale.
• You must start a return before sending your order back to us. Unauthorized returns may not be processed.
• We cover shipping for your first return or exchange. Additional returns or exchanges for the same order are shipped at your expense.
• Delivery fees paid at checkout are non-refundable, even if you return your order or if delivery is delayed.
• If your shipment is returned to us because it was unclaimed or you were unavailable during delivery, a $15 return shipping fee will be deducted from your refund.
• This return policy applies only to North American addresses. All international orders are final sale.
• We reserve the right to refuse any return if we determine that a customer's return frequency significantly exceeds our average return rate or reflects a pattern of excessive returns.

Last updated: July 21, 2026