🛡 Canada Hair™ Order Protection + Product Warranty
Hair Extensions
🔒 If the product is unopened and untampered with
Refund to your original payment method
- 60 days from the delivery date to initiate your return (Loyal Members: 90 days)
- Free prepaid return label included
💡 Match your color without opening the packaging — use the included tester swatch.
🔓 If the product has been opened
Refund as in-store credit
- 15 days from the delivery date to initiate your return (Loyal Members: 30 days)
- Free prepaid return label included
- In-store credit refunds: lifetime limit of $250 (Loyal Members: $500)
💡 Try your extensions on. If they're not right, return them for any reason — no questions asked.
Wigs, Toppers, Ponytails, Toupees
Refund to your original payment method
Trying it on is fine — just don't dye, cut, style, wash, or alter it. Every return is inspected on arrival.
- 15 days from the delivery date to initiate your return (Loyal Members: 20 days)
- Free prepaid return label included
- Altered products are refunded as in-store credit, up to the lifetime limit of $250 (Loyal Members: $500)
...relax, we got your back!
Every order is fully protected by Canada Hair™.
✅ Complete Protection: defects, delivery issues, missing items, damaged products, and incorrect orders — fully covered.
✅ Try Risk-Free: unpack and try your order with confidence. Love it or return it hassle-free.
✅ Free Returns & Exchanges: free prepaid return label — with your choice of carrier.
✅ Fast Refunds: processed within 5 business days of receiving your return.
✅ Expert Support: our friendly customer service team is here to help, 24/7.
How it works
- Initiate your return online — takes about a minute.
- Get your free return label — pick the carrier you prefer: Canada Post, Purolator, GLS, FedEx, ICS, UPS, Canpar, or Intelcom.
- Drop off your package at any location of your chosen carrier.
- Get refunded within 5 business days of us receiving your return.
Loyal Members never pay restocking fees and get unlimited returns. Membership is FREE!
Become a Loyal Member — FREE >
Additional information
- Restocking fee: a 10% restocking fee applies to all returns. Loyal Members never pay restocking fees.
- Preorder cancellations made more than 7 days after purchase are subject to a 10% cancellation fee.
- Return limit: returns are limited to 2 within any 12-month period. Loyal Members get unlimited returns.
- Sezzle: orders paid with Sezzle are subject to a 10% refund deduction.
- In-store credits are non-refundable. If an order was paid partly with in-store credits and partly with another payment method, only the amount paid with the other payment method is refunded — the in-store credits used are not refunded and will not be reissued. Orders paid entirely with in-store credits are final sale and cannot be returned or exchanged. Example: an order paid with $10 in in-store credits and $100 by credit card receives a $100 refund to the card.
- Products marked "Final Sale" cannot be returned or exchanged. All tools, samples, and color swatches are final sale.
- You must initiate a return before sending your order back to us. Unauthorized returns may not be processed.
- We cover shipping for your first return or exchange. Additional returns or exchanges for the same order are shipped at your expense.
- Delivery fees paid at checkout are non-refundable, even if you return your order or if delivery is delayed.
- If your shipment is returned to us because it was unclaimed or you were unavailable during delivery, a $15 return shipping fee will be deducted from your refund.
- This return policy applies only to North American addresses. All international orders are final sale.
- We reserve the right to refuse any return if we determine that a customer's return frequency significantly exceeds our average return rate or reflects a pattern of excessive returns.
Last updated: July 21, 2026
Jul 21, 2026
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