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Return Policy & Shipping

  • Return Policy

    We accept returns within 30 days of your delivery date under certain conditions. Hair extensions We accept returns if the hair extensions have not been removed from their original packaging and are in the same condition as they were received. You can see the color of the extensions without undo...
  • How much is the shipping fee?

    The shipping fee is a flat rate of $10, but free if you buy over $125.
  • When will I receive my order?

    Orders are usually delivered within 1 to 5 business days. These are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment. Quebec & Ontario: 1 to 3 days Manitoba & Saskatchewan: 2 to 5 days Alberta & British Columbia: 2 to 6 ...
  • What if I need my order urgently?

    Send us an email ( and we will ship your order urgently with Canada Post's fastest shipping method. We cannot guarantee you anything, but we will definitely do our best! We do this free of charge.
  • Which company does the delivery?

    Canada Post handles all shipments. We chose Canada Post as the company with the largest distribution network in Canada. Canada Post has several counters in several locations, giving our customers the ability to search for a package without having to travel far.
  • I made a mistake in my delivery address.

    Please contact us ( as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address.
  • My Canada Post tracking number is not working?

    Ensure you are using the correct tracking number on Canada Post website. Your tracking number is a series of 16 digits that begins with 8310015.
  • Are there duty fees?

    No. All orders ship from Canada, so there are no duty fees.
  • Do you ship to the USA or internationally?

    No, we don't. Our business model relies on providing the best customer service on every orders. Since we're located in Canada, shipping to the USA or internationally will result in long shipping delays and duty fees. However, we're working on launching very soon and all orders will be...