Return Policy & Shipping
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Which shipping carrier will deliver my order?
We ship with Canada Post, FedEx, UPS, Purolator, Canpar and GoFor. We automatically choose the most efficient delivery company for your shipping address. -
Shipping is always FREE!
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Orders are usually delivered within 1 to 5 business days. These are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment. Quebec & Ontario: 1 to 3 days Manitoba & Saskatchewan: 2 to 5 days Alberta & British Columbia: 2 to 6 ...
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Canada Hair ships from 5 different cities depending on item availability and your shipping address. Canadian orders ship from one of these locations: Gatineau (QC) CANADA Warehouse Ottawa (ON) CANADA Warehouse Kelowna (BC) CANADA Warehouse American orders ship from one of these location...
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We accept returns within 30 days of your delivery date under certain conditions. Hair extensions We accept returns if the hair extensions have not been removed from their original packaging and are in the same condition as they were received. You can see the color of the extensions without undoi...
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Do you ship to the USA or internationally?
Yes, we ship to the United States from our Syracuse (NY) USA warehouse or our (TX) USA warehouse. We don't ship to orders outside of North America. -
No. All orders ship from Canada, so there are no duty fees.
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I made a mistake in my delivery address.
Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address. -
My tracking number is not working?
After a tracking number is generated, it may take a few hours before any updates are displayed on the carrier's website. If you'd like any assistance, please don't hesitate to contact us.