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Return Policy & Shipping

  • Which shipping carrier will deliver my order?

    We ship with Purolator, Canada Post, UPS and FedEx. We automatically choose the most efficient delivery company for your shipping address.
  • How much is the shipping fee?

    Shipping is FREE in October!
  • When will I receive my order?

    Orders are usually delivered within 1 to 5 business days. These are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment. Quebec & Ontario: 1 to 3 days Manitoba & Saskatchewan: 2 to 5 days Alberta & British Columbia: 2 t...
  • Where do you ship from?

    Canada Hair ships from 5 different cities depending on item availability and your shipping address. Canadian orders ship from one of these locations: Gatineau (QC) CANADA Warehouse  Ottawa (ON) CANADA Warehouse  Kelowna (BC) CANADA Warehouse American orders ship from one of these location...
  • Return Policy

    We accept returns within 30 days of your delivery date under certain conditions. Hair extensions We accept returns if the hair extensions have not been removed from their original packaging and are in the same condition as they were received. You can see the color of the extensions without und...
  • Do you ship to the USA or internationally?

    Yes, we ship to the United States from our Syracuse (NY) USA warehouse or our (TX) USA warehouse. We don't ship to orders outside of North America.
  • Are there duty fees?

    No. All orders ship from Canada, so there are no duty fees.
  • I made a mistake in my delivery address.

    Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address.
  • My tracking number is not working?

    After a tracking number is generated, it may take a few hours before any updates are displayed on the carrier's website. If you'd like any assistance, please don't hesitate to contact us.