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Return Policy & Shipping

  • Return Policy

    We accept returns within 30 days of your delivery date under certain conditions. Hair extensions We accept returns if the hair extensions have not been removed from their original packaging and are in the same condition as they were received. You can see the color of the extensions without und...
  • How much is the shipping fee?

    The shipping fee is a flat rate of $10, but free if you buy over $125.
  • When will I receive my order?

    Orders are usually delivered within 1 to 5 business days. These are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment. Quebec & Ontario: 1 to 3 days Manitoba & Saskatchewan: 2 to 5 days Alberta & British Columbia: 2 to 6 ...
  • What if I need my order urgently?

    Send us an email and we will ship your order urgently. We cannot guarantee you anything, but we will definitely do our best! We do this free of charge.
  • Which shipping carrier will deliver my order?

    We ship with Purolator, Canada Post, UPS and FedEx. We automatically choose the most efficient delivery company for your shipping address.
  • I made a mistake in my delivery address.

    Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address.
  • My tracking number is not working?

    After a tracking number is generated, it may take a few hours before any updates are displayed on the carrier's website. If you'd like any assistance, please don't hesitate to contact us.
  • Are there duty fees?

    No. All orders ship from Canada, so there are no duty fees.
  • Do you ship to the USA or internationally?

    Yes, we ship to the USA & internationally. We have a warehouse in America, so Americans can expect to receive their orders quickly and without any duty fees. As for international orders (outside of North America), you may have to pay duty fees. These fees are paid to your local carrier or gov...