Return Policy & Shipping
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Which shipping carrier will deliver my order?
Canada Hair ships with Canada Post, FedEx, Intelcom, UPS, Purolator, Canpar, GLS, ChitChats and GoFor. We automatically choose the most efficient delivery company for your shipping address. If you'd like a specific shipping company, please send us an email. We may be able to choose the shipping c... -
Shipping is always FREE on Canada Hair! Regardless of how much you order, we never charge any shipping fees.
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Free Delivery $0.00 Between 2 to 6 business days Priority Delivery $9.99 Between 1 to 4 business days Rush Delivery $24.99 Between 1 to 2 business days Please note that these are only estimates. Allow 1 to 2 business days for order processing. If you do not receive your order within the esti...
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Canada Hair ships from 3 different cities depending on item availability and your shipping address. Ottawa (ON) CANADA Warehouse Kelowna (BC) CANADA Warehouse Gatineau (QC) CANADA Warehouse
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HAIR EXTENSIONS Valid for: clip-ins, invisible wire, tape-ins, sew-ins, fusion, micro-loops, nano-rings. 🔒 If the security seal is intact, you get a full refund on your payment method. You have 60 days from the delivery date to initiate a return to get your free Canada Post return label. (Loyal...
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Do you ship to the USA or internationally?
Yes, Canada Hair ships to the USA! Shipping is always FREE on Canada Hair, whether you're in Canada or the US! Canada Hair operates 2 warehouses in the USA: Syracuse, New York Houston, Texas We offer international shipping outside North America for a fixed, non-refundable fee of $9.99 -
What if I need my order urgently?
If you need your order urgently, you have 2 options: Priority delivery $9.99. Read more. Rush delivery $24.99. Read more. -
No. All orders on Canada Hair ship from Canada, so there are no duty fees!
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I made a mistake in my delivery address.
Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address. We have to wait for the carrier to redirect the package to us if the recipient refuses it. Afterwards, we will refund you and you can replace your order. -
My tracking number is not working?
After a tracking number is generated, it may take a while before any updates are displayed on the carrier's website. Please note that during a busy promotional period, it may longer for your tracking number to update. Occasionally, carriers won't scan your packages every single step of the way, s... -
$10 store credit for late delivery
If you do not receive your order within the estimated timeframe, you may be eligible for a $10 store credit. Free Delivery $0.00 Between 3 to 9 business days Priority Delivery $9.99 Between 2 to 6 business days Rush Delivery $24.99 Between 2 to 3 business days Please note that these are only est... -
Can I choose the delivery company?
We automatically choose the most efficient delivery company for your shipping address. If you'd like to choose a specific delivery company, we may be able to accommodate you. Please contact us as soon as possible with your order number and let us know which delivery company you prefer. We'll try ... -
If you decide to return your order, please note that you won't have to pay any return fees. We will provide you with a prepaid shipping label so that you can return your order at no cost. Moreover, we don't charge any restocking fee. In short, you will be issued a FULL refund!
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If you want your order dispatched faster, please select the Priority Delivery option at checkout. A non-refundable shipping fee of $9.99 applies. Estimated delivery is 1 to 4 days within Canada and 2 to 6 days for U.S. addresses. Please note that these are only estimates and not guaranteed.
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For urgent orders, please select the Rush Delivery option at checkout. A non-refundable shipping fee of $24.99 applies. Delivery is estimated at 1-2 days for Canada and 2-3 days for U.S. addresses. Please note these are estimates and not guaranteed.